Privacy Policy

We understand the need for protecting a user’s privacy. Therefore, we adhere to the highest standards of securing all transactions and customer information privacy. Please read below about our data/information collection and sharing practices.

Important Note:

Our privacy policy is subject to change without any notice at the discretion of the management. Ensure you are aware of any changes by reviewing this policy periodically.

The Privacy Policy applies to you whether you are –

  • A patient, his/her representatives/ attendant/ relative/ friend or affiliates (“you” or “User”);
  • A user of the Website (“you” or “User”)

Information about LFG Cares

In this Privacy Policy, references to “we”, us”, “LFG Cares” are to GHV Advanced Care Private Limited. LFG Cares is the author and publisher of the internet resource on the world wide web as well as other connected software and applications provided by LFG Cares. 

By visiting the Website, you agree to bind by the terms and conditions of our Privacy Policy. If you do not agree, please do not use or access the Website.

By visiting our Website, you agree to our terms and conditions to use and disclose your personal information by this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Personal and Other Information

When a User comes to our Website and intently fills up the form to share details of his/ her health conditions, we store the information safely to ensure an efficient, smooth and personalized experience.

This Privacy Policy allows us to provide services and features to customize the Website to make the experience more personalized, safer and easier. Hence, we collect such personal information, as  we deem necessary.

In general, you can browse the website without telling us who you are or revealing any personal information about yourself.

Once you give us your personal information, you are not anonymous to us anymore. We will protect the data provided. Wherever applicable, we indicate which fields are required to be filled and which ones are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website.

We process your personal information for a number of legitimate interests, including providing you with services, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims.

We may automatically track certain information about you based upon User behavior. We use this information to do internal research on our Users’ demographics and interests to better understand, protect and serve our Users. This information is compiled and analyzed on an aggregate basis. We use data collection devices such as ‘cookies’ on certain pages of the Website to help analyze our web page flow, measure page effectiveness, and promote trust and safety.

”Cookies” are small files placed on your browser that assist us in providing our services. Moreover, you may encounter ”cookies” on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

During a transaction, we collect some additional information- such as a billing address, a credit/debit card number, and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. If you send us details of personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.

We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.

We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.

If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the “unsubscribe” link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at to update your contact preferences. 

Sharing your information

We share your information within LFG Cares group and with other third party suppliers who help deliver products or services on our behalf, or who have partnered with us in connection with services or a relevant promotional offering, as well as other apps or websites that integrate with our API or services, or those with an API or service with which we integrate. We also share your information with third parties where we have a duty to or are permitted to disclose your personal information by law (e.g. law enforcement officials, government authorities, etc.) in accordance with the law. 

Retention Period

We retain your personal information in accordance with LFG Cares’s records retention policies or any retention periods prescribed by law or recommended by regulators, industry bodies or associations. However, there may be circumstances that mean we must retain your personal information for longer

Your Consent or User Consent

By using the website and/ or by providing your information, you are giving consent to the collection and use of the information you disclose on the website by our Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Prominent Disclosure for App

LFG Cares app needs certain permissions to connect with our expert doctors. This will help us to serve you better. Please allow access for following permissions

Camera, Audio and Video

  1. To Do audio and video Consultation with our expert doctors
  2. To upload required documents while booking lab tests


  1. To show doctors near your location

Files and media

  1. To upload records from gallery
  2. To view your vaccination and test records


  1. To store/access your vaccination/ test records in your phone

Phone , Microphone

  1. To call our health expert and connect with our expert doctors


  1. To auto read OTP to login into LFG Cares app